Technical Writer - SaaS

Austin, TX • Charlotte, NC • St. Louis, MO • Dallas, TX • Salt Lake City, UT Remote Available

Full-time $80,000.00 - $110,000.00

Posted 03/05/2025

Technical Writer

100% Remote

Position Overview
We are seeking a skilled Technical Writer to join our team. The ideal candidate will be responsible for creating high-quality documentation that contributes to the overall success of our software products. You will work collaboratively with developers, product managers, and other stakeholders to understand product features and translate complex technical concepts into clear and concise documentation.

Key Responsibilities

Develop and maintain user manuals, help guides, and online documentation for software applications.
Collaborate with software developers and product teams to gather information and understand product functionalities.
Review and edit documentation for clarity, accuracy, and adherence to company standards.
Create and maintain documentation templates and style guides to ensure consistency across all materials.
Assist in providing software support by addressing user queries related to documentation and product usage.

Qualifications

Proven experience as a Technical Writer
Must have experience working for an Email Automation Software Company or marketing automation company.
Strong understanding of technical writing principles and best practices.
Proficiency in using documentation tools and software (e.g., MadCap Flare, Adobe FrameMaker, Microsoft Word).
Excellent written and verbal communication skills with a keen attention to detail.
Experience offering software support would be a plus
Familiarity with Software as a Service (SaaS) products is a plus.

Benefits

Vacation/PTO

Medical

Dental

Vision

401k

Bonus

Relocation

Telecommute

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Lauren Formby is recruiting for this position and the positions below.
Email me to apply for this position

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Job ID: LF2-1843524

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 03/05/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.